Return & refund policy

At Jaimin Snacks, operated by Annapurna Universal Foods Pvt. Ltd., we are committed to providing quality food products and ensuring a satisfactory shopping experience. This Return & Refund Policy explains the conditions under which products may be returned, replaced, or refunded.

As our products are food items, returns are generally not accepted for products that have been opened, used, consumed, or stored improperly, due to hygiene, food safety, and quality considerations.

However, if you receive a product that is damaged, incorrect, defective, missing, or otherwise not in acceptable condition, you may contact us for a replacement or refund, subject to verification.

You may contact us if you receive:

• A damaged product
• A product damaged during transportation
• An incorrect product
• A missing product from your order
• A product that is expired or has an incorrect expiry/best-before date
• A product with packaging that appears tampered with
• A product with a genuine quality or manufacturing issue

All requests are subject to review and verification by our team.

Any issue with your order should be reported within 48 hours of delivery.

To help us investigate and resolve the issue quickly, please provide:

• Order number
• Customer name
• Registered phone number or email address
• Product name
• Description of the issue
• Clear photographs of the product and packaging
• Unboxing photographs or video, where available

Requests submitted after the specified timeframe may not be eligible for replacement or refund unless required by applicable law.

If your package or product arrives damaged or appears to have been tampered with, please take photographs before opening or using the product, wherever possible.

If the product is found to have been damaged during transit, we may offer:

• Replacement of the affected product
• Refund for the affected product
• Another appropriate resolution

The resolution will depend on the nature of the issue and product availability.

If you receive a product different from the one you ordered, please contact us within 48 hours of delivery.

After verification, we may arrange for the correct product to be delivered or provide an applicable refund.

Where a return is required, we will provide instructions regarding the return or collection of the incorrect product.

If any product included in your order is missing, please contact us within 48 hours of delivery with your order details.

After verification, we may arrange a replacement or provide a refund for the missing item, as applicable.

If you believe that a product has a genuine quality, manufacturing, packaging, or food safety issue, please stop using or consuming the product and contact us immediately.

We may request photographs, batch details, manufacturing information, expiry/best-before details, or other information printed on the product packaging to investigate the issue.

After review, we may provide a replacement, refund, or another appropriate resolution.

Returns or refunds may not be accepted in cases including:

• Change of mind after purchase
• Product preference or taste preference
• Products that have been opened or consumed
• Products damaged after delivery due to improper handling or storage
• Products stored contrary to the instructions provided on the packaging
• Incorrect delivery information provided by the customer
• Failure to receive the order after multiple delivery attempts
• Normal variations in product appearance, texture, or packaging
• Issues caused by failure to follow product storage instructions

This does not affect any rights or remedies available to customers under applicable law.

You may request cancellation of an order before it has been processed or dispatched.

Once an order has been dispatched, cancellation may not be possible.

To request cancellation, please contact us as soon as possible with your order number.

If the cancellation is approved after payment has been received, the applicable refund will be processed through the original payment method or another appropriate method.

Once a refund is approved, we will initiate the refund through the applicable payment method.

The time taken for the refund to appear in your account may depend on your bank, card issuer, payment gateway, or other payment service provider.

We are not responsible for delays caused by third-party payment providers or financial institutions.

Depending on the reason for the refund, we may refund:

• The full product amount
• The amount applicable to the affected product
• Applicable shipping charges, where appropriate

The final refund amount will be determined after reviewing the circumstances of the request and in accordance with applicable laws and our policies.

Where a return or replacement is approved because of a damaged, incorrect, defective, or otherwise eligible product, we may arrange the return or collection of the product where required.

Customers should not send products back without first contacting us and receiving return instructions.

If a return is required due to an issue caused by the customer, applicable return or shipping charges may be deducted from the refund or may be payable by the customer.

Where a replacement is approved, the replacement product will be shipped subject to availability.

If the same product is unavailable, we may offer an alternative resolution, which may include a refund or another suitable option.

If an order cannot be delivered because of an incorrect or incomplete address, incorrect contact information, repeated failed delivery attempts, or refusal to accept the package, the order may be returned to us.

Any refund for such an order will be considered after reviewing the circumstances. Applicable shipping or handling charges may be deducted where permitted.

Products purchased under promotional offers, discounts, bundles, or special campaigns may be subject to specific return and refund conditions.

Where applicable, the terms of the relevant offer will take precedence over the general provisions of this policy.

If an eligible product was purchased as a gift, any approved refund may generally be issued to the original purchaser or original payment method, subject to the applicable payment provider's procedures.

To request a return, replacement, or refund, please contact us with your order details.

Please include:

Order Number:
Customer Name:
Phone Number:
Email Address:
Product Name:
Reason for Request:
Photographs/Videos: Where applicable

Our team will review your request and contact you regarding the next steps.

For any questions or requests regarding returns, replacements, cancellations, or refunds, please contact us:

Annapurna Universal Foods Pvt. Ltd.
Survey No. 741, Plot No. 2 to 11,
Near Paddhari Bypass, Jamnagar Highway,
Paddhari – 360110, Rajkot, Gujarat, India.

Phone: +91 96876 14100
Email: hello@jaiminsnacks.com

We will make reasonable efforts to review and resolve eligible requests as quickly as possible.