Shipping policy

At Jaimin Snacks, operated by Annapurna Universal Foods Pvt. Ltd., we are committed to delivering your orders safely and efficiently. This Shipping Policy explains our order processing, shipping, delivery timelines, and related terms.

Orders placed through our website are processed after successful order confirmation and payment verification, where applicable.

We generally aim to process orders within [1–2 business days]. Orders placed on weekends or public holidays may be processed on the next working day.

Processing times may vary during:

• Sales and promotional periods
• Public holidays
• High-volume order periods
• Unforeseen operational circumstances

We currently ship products to serviceable locations across India, subject to courier availability and delivery restrictions.

At checkout, customers can enter their delivery PIN code to check whether delivery is available to their location.

We reserve the right to restrict delivery to certain locations where courier services are unavailable or where delivery may not be feasible.

Estimated delivery time is generally [3–7 business days] after the order has been processed and dispatched.

Delivery timelines may vary depending on:

• Delivery location
• Courier service availability
• PIN code
• Weather conditions
• Public holidays
• Transportation delays
• Unforeseen circumstances

Delivery estimates are indicative and are not guaranteed.

Applicable shipping charges, if any, will be displayed during the checkout process before you complete your order.

Shipping charges may vary depending on factors such as:

• Delivery location
• Order value
• Product quantity or weight
• Applicable promotional offers

Where free shipping is offered, the applicable terms and minimum order value, if any, will be displayed on the website or during checkout.

Once your order has been dispatched, we may provide tracking information through email, SMS, WhatsApp, or other available communication channels.

You can use the tracking information provided to monitor the status of your shipment through the applicable courier service.

Please allow some time for the tracking information to become active after dispatch.

Our courier partner may make multiple delivery attempts to deliver your order.

Please ensure that the recipient or an authorised person is available at the provided delivery address.

If delivery fails because of:

• Incorrect or incomplete address
• Incorrect PIN code
• Unavailability of the recipient
• Incorrect contact details
• Refusal to accept the package

the shipment may be returned to us.

Any additional shipping or re-delivery charges arising from incorrect information or repeated failed delivery attempts may be payable by the customer, where applicable.

Although we make reasonable efforts to deliver orders within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control.

These may include:

• Courier or logistics delays
• Severe weather
• Natural events
• Transportation disruptions
• Public holidays
• Strikes or operational disruptions
• Incorrect delivery information
• Government or regulatory restrictions
• Other unforeseen circumstances

We will make reasonable efforts to assist you in case of a significant delivery delay.

Please inspect the package at the time of delivery whenever possible.

If the package appears significantly damaged, opened, or tampered with, please take photographs of the package and contact us as soon as possible.

If you receive a damaged product, please contact us with:

• Order number
• Product details
• Photographs or video of the package and product
• Description of the issue

We will review the matter and provide an appropriate resolution in accordance with our applicable return, replacement, and refund policy.

If you receive an incorrect product or an item is missing from your order, please notify us as soon as reasonably possible after delivery.

Please provide your order number and relevant photographs or other supporting information so that we can investigate and resolve the issue.

Depending on the circumstances, we may arrange a replacement, refund, or other appropriate resolution.

Customers are responsible for providing a complete and accurate delivery address when placing an order.

If you need to change your delivery address after placing an order, please contact us as soon as possible.

We cannot guarantee that an address change can be made after the order has been processed or dispatched.

Any additional charges resulting from an address change, where applicable, may be payable by the customer.

If an order contains multiple products, we may ship the products together or separately depending on product availability, packaging requirements, and logistics.

If products are shipped separately, you may receive separate tracking details or delivery notifications.

We work with third-party logistics and courier partners to facilitate the delivery of orders.

Customers are expected to cooperate with delivery personnel and follow reasonable delivery and safety requirements applicable at the time of delivery.

Delivery to certain remote, rural, restricted, or otherwise difficult-to-service locations may take additional time or may not be available.

If a location is not serviceable, we may contact the customer to discuss an alternative delivery address or applicable order cancellation and refund options.

Orders may be delivered through third-party courier and logistics service providers.

Once an order has been handed over to the courier partner, delivery is subject to the courier's operational procedures and service conditions.

We are not responsible for delays caused solely by third-party logistics providers, but we will make reasonable efforts to assist customers in tracking and resolving delivery-related issues.

Orders may be eligible for cancellation before they are processed or dispatched, subject to our applicable cancellation policy.

Once an order has been dispatched, cancellation may no longer be possible.

For cancellation requests, please contact us as soon as possible using the contact details provided below.

Where a refund is approved due to a failed delivery, damaged product, incorrect product, cancellation, or another eligible reason, the refund will be processed in accordance with our applicable Return & Refund Policy.

Shipping charges may or may not be refundable depending on the reason for the refund and the applicable terms.

We may update or modify this Shipping Policy from time to time to reflect changes in our shipping partners, delivery services, business practices, or applicable laws.

Any changes will be published on this page with an updated "Last Updated" date.

For questions regarding shipping, delivery, tracking, or an existing order, please contact us:

Annapurna Universal Foods Pvt. Ltd.
Survey No. 741, Plot No. 2 to 11,
Near Paddhari Bypass, Jamnagar Highway,
Paddhari – 360110, Rajkot, Gujarat, India.

Phone: +91 96876 14100
Email: hello@jaiminsnacks.com