Terms & conditions

Welcome to Jaimin Snacks, operated by Annapurna Universal Foods Pvt. Ltd. These Terms & Conditions govern your access to and use of our website, online store, products, services, and related features.

By accessing, browsing, or placing an order through our website, you acknowledge that you have read, understood, and agreed to these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website or services.

Jaimin Snacks is a brand operated by Annapurna Universal Foods Pvt. Ltd., offering a range of Indian ready-to-eat food products and snacks.

Our product range includes items such as khakhra, snacks, chikki, papad, bakery products, mukhwas, pickles, roasted chana, sweets, and other food products.

Our registered office and manufacturing facility is located at:

Annapurna Universal Foods Pvt. Ltd.
Survey No. 741, Plot No. 2 to 11,
Near Paddhari Bypass, Jamnagar Highway,
Paddhari – 360110, Rajkot, Gujarat, India.

Phone: +91 96876 14100
Email: hello@jaiminsnacks.com

You agree to use this website only for lawful purposes and in accordance with these Terms & Conditions.

You must not:

• Use the website for any unlawful or fraudulent purpose
• Attempt to gain unauthorised access to the website or its systems
• Interfere with the operation or security of the website
• Copy, reproduce, distribute, or commercially exploit website content without permission
• Submit false, misleading, or inaccurate information
• Use automated systems or methods to access or collect website information without our permission

We reserve the right to restrict or terminate access to the website if we believe that these Terms & Conditions have been violated.

We make reasonable efforts to ensure that product descriptions, images, ingredients, specifications, availability, and other information displayed on our website are accurate and up to date.

However:

• Product images may vary slightly from the actual product or packaging.
• Packaging and labelling may change from time to time.
• Product availability may change without prior notice.
• Minor variations in colour, appearance, or packaging may occur.

The information displayed on the website should not be considered a substitute for the product packaging or label. Customers should always check the product packaging for the latest information, including ingredients, nutritional information, allergens, storage instructions, manufacturing details, and expiry/best-before information.

All products displayed on our website are subject to availability.

We reserve the right to:

• Limit the quantity of products available for purchase
• Discontinue any product
• Change product specifications or packaging
• Refuse or cancel an order where a product is unavailable

If a product becomes unavailable after you place an order, we may contact you regarding the available options, including cancellation or refund where applicable.

All product prices displayed on the website are subject to change without prior notice.

Applicable taxes, delivery charges, or other fees, where applicable, may be added during the checkout process.

We make reasonable efforts to ensure that pricing information is accurate. In the event of an obvious pricing or technical error, we reserve the right to correct the error and, where necessary, cancel or modify the affected order.

When you place an order through our website, you are making a request to purchase the selected products.

An order is considered accepted only after we have confirmed the order.

We reserve the right to cancel or refuse an order for reasons including, but not limited to:

• Product unavailability
• Incorrect pricing or product information
• Payment-related issues
• Incorrect or incomplete customer information
• Suspected fraudulent or unauthorised transactions
• Delivery limitations
• Technical errors
• Other circumstances beyond our reasonable control

If an order is cancelled after payment has been received, any eligible refund will be processed through the applicable payment method or as otherwise communicated to you.

You are responsible for providing accurate and complete information when placing an order.

This may include:

• Full name
• Delivery address
• Phone number
• Email address
• Billing information
• Other information required to process your order

You are responsible for ensuring that the delivery details provided by you are correct.

We are not responsible for delays, failed deliveries, or additional charges caused by incorrect, incomplete, or outdated information provided by the customer.

Payments may be processed through third-party payment service providers available on our website.

By submitting payment information, you confirm that:

• The information provided is accurate and complete.
• You are authorised to use the selected payment method.
• The transaction is being made for a lawful purpose.

We do not store complete payment card details on our own systems where payment processing is handled by third-party payment providers. Payment processing may be subject to the terms and privacy policies of the respective payment service provider.

We will make reasonable efforts to process and deliver orders within the estimated delivery timeframe communicated at the time of purchase.

However, delivery timelines may be affected by factors beyond our control, including:

• Courier or logistics delays
• Weather conditions
• Transportation disruptions
• Public holidays
• Incorrect delivery information
• Events beyond our reasonable control

Estimated delivery times are therefore not guaranteed unless specifically stated otherwise.

Customers are responsible for ensuring that someone is available to receive the order at the provided delivery address.

Food products are subject to hygiene, safety, and quality requirements. Therefore, returns may be subject to specific conditions.

If you receive a product that is:

• Damaged during delivery
• Incorrectly delivered
• Missing from your order
• Defective or otherwise unsuitable for consumption

please contact us as soon as reasonably possible after delivery with your order details and relevant photographs or other supporting information.

After reviewing the issue, we may offer an appropriate resolution, which may include replacement, refund, or another suitable remedy, subject to the circumstances and applicable law.

Products that have been opened, consumed, improperly stored, or damaged after delivery may not be eligible for return or replacement.

Specific return and refund conditions applicable to an order will be communicated through our website or at the time of purchase.

Customers are responsible for reviewing product labels and ingredient information before consuming any product.

If you have a food allergy, intolerance, dietary restriction, or other food-related concern, please carefully review the ingredients, allergen information, and other product information provided on the packaging before consumption.

Where required, please contact us before purchasing if you require additional product information.

All content available on the website, including but not limited to:

• Logos
• Brand names
• Product images
• Photographs
• Graphics
• Text
• Product descriptions
• Videos
• Designs
• Website layout
• Software and other materials

is owned by or licensed to Annapurna Universal Foods Pvt. Ltd. unless otherwise stated.

You may not reproduce, modify, distribute, publish, transmit, sell, or commercially exploit any website content without prior written permission.

If you submit reviews, feedback, comments, photographs, testimonials, or other content through our website or related channels, you agree that:

• The content is accurate to the best of your knowledge.
• You have the necessary rights to submit the content.
• The content does not violate the rights of any third party.
• The content does not contain unlawful, offensive, misleading, or harmful material.

By submitting content, you grant us permission to use, reproduce, display, and publish that content for legitimate business, marketing, promotional, or website-related purposes, subject to applicable law.

Our website may contain links to third-party websites, applications, payment providers, delivery partners, social media platforms, or other services.

We do not control third-party websites or services and are not responsible for their content, availability, security, or terms and privacy practices.

Your use of third-party services is subject to the applicable terms and policies of those third parties.

We aim to keep our website available and functioning properly. However, we do not guarantee that the website will always be available, uninterrupted, secure, or free from errors.

The website may occasionally be unavailable due to:

• Maintenance
• Technical issues
• Server or hosting problems
• Software updates
• Security measures
• Network failures
• Events beyond our reasonable control

We reserve the right to modify, suspend, or discontinue any part of the website or its services without prior notice where reasonably necessary.

To the extent permitted by applicable law, Annapurna Universal Foods Pvt. Ltd. shall not be responsible for indirect, incidental, special, or consequential losses arising from the use of the website or products, except where such liability cannot legally be excluded.

Nothing in these Terms & Conditions is intended to exclude or limit any rights or remedies that cannot legally be excluded or limited under applicable law.

You agree to indemnify and hold harmless Annapurna Universal Foods Pvt. Ltd., its directors, employees, representatives, and service providers from claims, losses, liabilities, damages, or expenses arising from:

• Your misuse of the website
• Your violation of these Terms & Conditions
• Your violation of applicable laws
• Your violation of the rights of any third party
• Information or content submitted by you

This provision applies to the extent permitted by applicable law.

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, store, and protect personal information.

By using our website, you acknowledge that you have read and understood our Privacy Policy.

We may update or modify these Terms & Conditions from time to time to reflect changes in our business, website, services, products, or applicable laws.

Any updated Terms & Conditions will be published on this page with a revised "Last Updated" date.

Your continued use of the website after changes are published constitutes acceptance of the updated Terms & Conditions.

These Terms & Conditions shall be governed by and interpreted in accordance with the laws applicable in India.

Any dispute arising out of or relating to these Terms & Conditions, the website, or our products and services shall be subject to the jurisdiction of the competent courts in Gujarat, India, unless otherwise required by applicable law.

If you have any questions regarding these Terms & Conditions, our products, orders, returns, or website services, please contact us:

Annapurna Universal Foods Pvt. Ltd.
Survey No. 741, Plot No. 2 to 11,
Near Paddhari Bypass, Jamnagar Highway,
Paddhari – 360110, Rajkot, Gujarat, India.

Phone: +91 96876 14100
Email: hello@jaiminsnacks.com